Privacy Policy

This Privacy Policy is published by ScaleMyeStore ("we," "us," or "our"), a provider of vetted, trained virtual assistant placement services. For any privacy questions, please contact us using the verified contact information provided on this website.

We collect information you provide directly through our website forms, including your first name, last name, email address, phone number (including mobile number), the VA role you are interested in, and any message or inquiry details you submit. We may also collect technical information such as your device type, browser, and pages visited.

We use the information we collect to:

• Match you with a trained virtual assistant and respond to your inquiry.
• Schedule and confirm appointments and provide customer support.
• Send service-related communications and scheduling updates.
• Deliver marketing and promotional messages, where you have given consent.
• Maintain records of your consent and communication preferences.

If you provide your phone number, we may use it to send appointment confirmations, reminders, scheduling updates, and customer-care messages. These messages are sent based on your request for service and our legitimate interest in delivering the service you asked for.

We send marketing and promotional text messages only to contacts who have separately and voluntarily opted in to marketing SMS. Submitting a form or providing your phone number does not automatically subscribe you to marketing messages. You may withdraw your consent at any time by replying STOP to any message, or by contacting us using the verified contact information on this website.

Mobile information, SMS opt-in data, and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers as necessary to deliver and operate our services and messaging programs.

We retain personal information for as long as necessary to provide our services and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, and we work with service providers who help us operate our services and messaging programs under appropriate confidentiality obligations.

We may share information with service providers as necessary to deliver and operate our services and messaging programs, such as CRM, scheduling, and SMS delivery providers. These providers are bound by confidentiality and may only use your information to provide services on our behalf.

Depending on your location, you may have rights to access, correct, or delete your personal information, and to opt out of certain communications. To exercise these rights, contact us using the verified contact information on this website. You may opt out of SMS messages at any time by replying STOP.

For privacy questions or requests, contact us using the verified contact information provided on this website. See our Terms & Conditions for more on our messaging program.